Gambiva

Terms and Conditions

Last updated: 13 March 2024

1. Contact Details

If you have any questions about these Terms and Conditions, your account, or any service at Gambiva, you can contact us at:

Support is available 24/7 via email and live chat on the website.

2. Introduction

These Terms and Conditions (the “Terms”) govern your use of the Gambiva online casino and sportsbook platform available on gambivaa.net and related domains that we may operate (collectively, the “Website”). By visiting, registering on, or using the Website, you agree to be bound by these Terms.

These Terms form a binding agreement between you and the company that operates Gambiva (the “Company”, “we”, “us”, or “our”). The Company operates under a licence issued under the laws of Curaçao. References in these Terms to governing law and jurisdiction are to the law of Curaçao, unless stated otherwise.

Please read these Terms carefully before you create an account or place any wagers. If you do not agree with any part of these Terms, you must stop using the Website and must not open an account.

3. Eligibility and Restricted Countries

3.1 Age requirement

Gambiva is strictly for adults. You must be at least 18 years old, or older if the law of your country of residence sets a higher minimum age for online gambling. By registering an account, you confirm that you are of legal age to gamble in your jurisdiction.

3.2 Prohibited jurisdictions

You must not use the Website or open an account if you are located in, resident in, or a citizen of any country where online gambling is illegal or where we do not accept customers. Based on our rules, account registration is prohibited for persons from, including but not limited to, the following countries:

  • United States of America
  • Netherlands
  • France
  • United Kingdom
  • Australia
  • Cyprus
  • Spain
  • Austria
  • Germany
  • Sweden

This list is not exhaustive. We reserve the right to refuse service to any country at our discretion if required by law or licensing conditions.

3.3 Responsibility for local laws

You are fully responsible for checking and complying with any laws that apply to you before using Gambiva. By using the Website you confirm that online gambling is legal in your location and that you have all necessary rights to take part in gambling activities.

3.4 Use of VPNs, proxies and masking tools

Use of VPN services, proxy connections, IP-masking tools or any similar service to hide your real location or identity, or to bypass our geo-restrictions, is strictly prohibited. If we suspect that you are breaching this rule, we may suspend or close your account and void bets and bonuses.

4. Account Registration

4.1 Opening an account

To place bets or play real-money casino games at Gambiva, you must register a personal account (the “Account”). During registration you must provide accurate information, including but not limited to:

  • Full legal name
  • Date of birth
  • Residential address
  • Valid email address
  • Phone number, if requested

You agree to keep this information up to date at all times. We may request supporting documents to verify any of the details you have provided.

4.2 One account policy

You may hold only one account with Gambiva. Creating multiple accounts, including accounts under different names, email addresses or payment methods, is not allowed. If we find duplicate accounts, we may close them, cancel bonuses, and void winnings, especially where we suspect bonus abuse or fraudulent activity.

4.3 Account security

You are responsible for maintaining the security of your login details. You must keep your username and password secret and must not share them with anyone. Any action taken using your credentials is considered to have been taken by you. If you suspect that your account has been compromised, you must notify us immediately and change your password.

4.4 Account verification (KYC)

To comply with anti-money laundering and responsible gaming rules, we may carry out “Know Your Customer” (KYC) checks at any time. KYC checks may be triggered, for example, when:

  • You make any withdrawal request
  • Your lifetime deposits reach or exceed €2,000 (or currency equivalent)
  • We detect unusual or suspicious transactions

We may ask for, among other items:

  • Government-issued photo ID (passport, national ID card, driving licence)
  • A selfie with your ID document
  • A recent bank statement or utility bill showing your address
  • Proof of source of funds or a photo of the payment card used
  • Any other documents required under AML rules

We aim to review KYC documents within about 48 hours after receipt, though delays are possible. We may suspend withdrawals and, in some cases, your ability to place further bets until KYC checks are completed to our satisfaction.

5. Use of the Website

5.1 Personal and non-commercial use

Gambiva is provided for your personal, recreational use only. You must not use the Website for any commercial purpose or on behalf of any other person or entity. Professional betting, betting syndicates and collective strategies that give unfair advantage are not allowed.

5.2 Fair play and prohibited behaviour

You agree that you will not:

  • Engage in fraudulent behaviour or attempt to defraud Gambiva or other players
  • Use automated tools, bots, scripts or software to place bets, spin, or gain an advantage
  • Manipulate game outcomes or use any form of cheating
  • Exploit bugs, latency, errors or loopholes in the Website or games
  • Use payment methods that do not belong to you or are not authorised for your use
  • Harass or abuse support agents or other players
  • Upload or share illegal, offensive, hateful or harmful content

If we suspect misconduct, we may suspend or close your account, cancel bets, restrict access, and report the matter to relevant authorities where required by law.

5.3 Changes to the Website

We may change, suspend or remove any part of the Website or any game at any time, including for maintenance, compliance, security or business reasons. We do not guarantee that any specific game, feature, bonus or promotion will always be available.

6. Deposits

6.1 Deposit methods

We offer various payment options for deposits, such as:

  • Visa
  • MasterCard
  • American Express (where available)
  • Cryptocurrencies (such as BTC, XRP, USDT, DOG, LTC, TRX) via supported providers
  • Giropay
  • Sofort

Available methods depend on your location, currency and payment provider rules. More information is provided in the cashier section of the Website.

6.2 Deposit rules

  • You may deposit only with payment methods that are in your own name.
  • Third-party payments are strictly forbidden.
  • Deposits must be made for genuine gaming activity; they must not be used for money transfer or other non-gambling purposes.
  • Crypto wallet addresses may change over time; always use the unique address generated for your transaction in the cashier.

We reserve the right to request proof of ownership of any payment method used and to withhold deposits and winnings until we are satisfied.

6.3 Minimum deposits

The general minimum deposit amount may vary by payment method and currency. Some methods and promotions may have higher minimum limits. Exact limits are shown in the cashier or promotion description at the time of deposit.

6.4 Deposit processing

Most deposits are processed instantly, but this depends on the payment system and any additional checks. We are not responsible for delays caused by your bank, payment processor, blockchain network, or third parties.

7. Withdrawals

7.1 Withdrawal methods and limits

Subject to KYC checks and these Terms, withdrawals are usually processed using:

  • Bank transfers
  • E-wallets (where available)
  • Cryptocurrencies supported by our cashier

Standard rules include:

  • Minimum withdrawal: €100 or currency equivalent
  • Daily withdrawal limit: €1,000
  • Weekly withdrawal limit: €2,000
  • Maximum win cap: €100,000 per day, across all products

We may agree to higher withdrawal limits for VIP players or under specific arrangements. Some payment providers set their own limits and conditions which may affect your withdrawal options.

7.2 Withdrawal processing time

We aim to process withdrawals as quickly as possible. Our general processing target is within 3 banking days after your request is approved and KYC checks are complete. Actual time can vary due to:

  • Verification checks
  • Banking hours and holidays
  • Payment provider procedures

We promote “lightning fast deposits and withdrawals”, but this is a marketing claim and does not guarantee instant payouts. Processing can in some cases take longer than 3 banking days.

7.3 Withdrawal rules

  • You may have only one pending withdrawal per payment method at a time.
  • You may usually submit only one withdrawal request per 24 hours per payment method.
  • You must wager your initial deposit at least once before requesting a withdrawal, unless otherwise required by law.
  • We may require completion of wagering requirements on active bonuses before any withdrawal.

We reserve the right to pay withdrawals in instalments if the amount exceeds daily or weekly limits or if required by banking or security rules.

7.4 Currency and exchange

You may select one of the supported currencies when you register or in the cashier. Supported currencies include, among others: EUR, GBP, USD, CAD, AUD, BTC, XRP, USDT, DOG, LTC, and TRX. Your account transactions are processed in the currency selected for your activity. Any currency exchange fees are your sole responsibility and may be charged by your bank, wallet, or card provider.

8. Bonuses and Promotions

8.1 General bonus rules

From time to time we offer bonuses, free spins, cashback, tournaments or other promotions. Each offer is governed by these general rules plus any specific terms shown in the promotion description. In case of conflict, the specific promotion terms prevail.

Key rules include:

  • Only one bonus may be active on your account at any given time.
  • You must manually activate a bonus where required before your deposit, following the instructions in the cashier or promo page.
  • Your real money balance is used first. Bonus funds are used only after real funds are exhausted, unless stated otherwise.
  • If you request a withdrawal before fulfilling wagering requirements, the bonus and related winnings may be removed.
  • If your balance falls to €0.20 (or equivalent) while wagering a bonus, the wagering condition is cancelled and any remaining bonus balance is removed.
  • The maximum win from any bonus or cash promotion is limited to 10x the original awarded bonus or cash amount, unless promotion terms state a lower limit.
  • The maximum allowed bet while a bonus is active is €2 per spin, round, or game, or the equivalent in another currency.

8.2 Welcome bonuses for slots

Gambiva offers a multi-step Slots Welcome Package for new players. The structure can include, for example:

  • Slots Welcome Bonus #1 – 200% up to €500, 20x wagering
  • Slots Welcome Bonus #2 – 100% up to €2,000, 20x wagering
  • Slots Welcome Bonus #3 – 50% up to €3,000, 20x wagering
  • Slots Welcome Bonus #4 – 150% up to €1,500, 20x wagering
  • Slots Welcome Bonus #5 – 100% up to €1,000, 20x wagering
  • Slots Welcome Bonus #6 – 200% up to €2,000, 20x wagering

Exact availability, minimum deposits, codes (if any), and country restrictions for these bonuses are shown in the promotions section. Slots welcome bonuses are valid on eligible slot games only.

8.3 Weekly slot bonuses

Regular weekly offers may include, for example:

  • Munchie Monday – 100% up to €2,000 on slots
  • Gumdrop Wednesday – 100% up to €2,500 on slots
  • Fizzy Friday – 200% up to €2,000 on slots

These bonuses usually require:

  • Login on the specific day
  • Manual activation of the bonus
  • A qualifying deposit

Weekly bonuses are subject to 20x wagering on eligible slot games, unless the promotion page states otherwise.

8.4 Free and no deposit bonuses

From time to time we may issue free spins, free chips, or no deposit cash bonuses. Extra rules apply:

  • Maximum cashout from a free or no deposit bonus is €100 or 2x the bonus amount received, whichever is higher.
  • Before you can withdraw winnings from a no deposit bonus, you must make at least one successful real-money deposit.

Additional or stricter conditions may be listed in the specific promotion.

8.5 Bonus usage restrictions

Bonuses are usually product-specific:

  • Sports bonuses may be used only on sports betting markets and must meet minimum odds of 2.0 decimal for qualifying bets.
  • Live casino bonuses may be used only on live casino tables as specified.
  • Slots bonuses may be used only on slot games that are not restricted.

Using a bonus on an ineligible game or product is a breach of the bonus rules and may lead to removal of the bonus and winnings.

8.6 Restricted games while wagering a bonus

While you have an active bonus, you must not place bets on certain high-risk slot titles, crash games, or specific content. The restricted list can include, among others:

  • Wanted Dead or a Wild
  • Immortal Romance
  • 9 Pots of Gold
  • Cash Connection Sizzling Hot
  • Book of Dead
  • Big Bass Bonanza
  • Buffalo King Megaways
  • Sugar Rush
  • Sweet Bonanza
  • Starlight Princess
  • Money Train 2
  • Temple Tumble Megaways
  • Rainbow Riches
  • Aviator
  • Plinko
  • Chicken Road
  • Chicken Road 2.0
  • All live casino games
  • All sports betting

This list may be updated at any time. You are responsible for checking the current restricted games list in the bonus rules and promotion pages.

8.7 Bonus abuse

Bonus abuse is strictly forbidden. Examples of behaviour that may be treated as abuse include:

  • Opening multiple accounts to claim repeated bonuses
  • Placing single large bets that form the majority of your balance while wagering a bonus
  • Buying in-game features or bonus rounds while you have an active bonus, where such play is restricted
  • Using bonuses on invalid game categories
  • Colluding with other players to gain unfair advantage
  • Breaching any promotional term or condition

If we suspect bonus abuse, we may remove bonuses and associated winnings, close accounts, and refuse further participation in promotions.

9. Games and Sportsbook

9.1 Casino and live casino

Gambiva offers thousands of casino games, including slot games, table games, roulette, crash games, bingo, keno, and a rich live casino with real dealers. Our games are provided by well-known game studios such as IGT, Novomatic, Microgaming, Play'n GO, Scientific Games, Hacksaw, Playson, Relax Gaming, Wazdan, Quickspin, BGaming, Playtech, Betsoft and many more.

All casino games operate directly in your browser. There is no separate app to install; you can play on desktop and mobile through the website interface.

9.2 Sportsbook

Our sports section allows you to bet on major sports and events, including:

  • Soccer
  • Tennis
  • Basketball
  • Table Tennis
  • Cybersport
  • Volleyball
  • MMA
  • Ice Hockey
  • Baseball
  • Cricket

Sports bets are settled according to the official results provided by the associated leagues, federations or data providers. Sports offers and odds may change at any time.

9.3 Game fairness and RTP

Our slot machines and games are supplied by licensed providers and rely on random number generators (RNG) that are tested for fairness. Many games display their theoretical Return to Player (RTP) values in the paytable or help section. Actual results may vary significantly over short periods and there is no guarantee of profit.

9.4 Disconnections and errors

In case of disconnection, game crash or similar technical failure, the outcome recorded on our servers will stand. If a game round has been completed on the server, the result is valid even if you did not see it due to a connection issue. If a round is incomplete on the server, the game will usually resume from the last state when you log back in, or the stake will be returned according to the game provider’s rules.

In the event of obvious errors, including but not limited to incorrect odds, mispriced lines, visible bugs, or wrongly configured games, we reserve the right to void affected bets or game rounds and correct account balances to the state before the error occurred.

10. Responsible Gaming

10.1 Our approach

Gambiva promotes responsible gaming. Gambling is for fun and enjoyment, not a financial strategy. You should never chase losses and should always play within limits you can afford.

10.2 Self-exclusion and limits

If you feel that gambling is causing problems for you, or if you simply wish to take a break, you may request self-exclusion or limits by contacting us at [email protected]. Depending on your region and our tools, we may offer:

  • Self-exclusion for a set period or permanently
  • Account closure
  • Deposit or loss limits

Requests for self-exclusion will be handled as soon as reasonably possible after we receive and confirm them.

10.3 Protection of minors

We do not accept players under 18 years of age. We take reasonable measures to prevent minors from opening accounts, but you also must ensure that your login details are not accessible to children or anyone under the legal gambling age in your area.

11. VIP Programme and Cashback

We may offer a VIP programme with various benefits, which can include personalised promotions, faster withdrawals, higher limits and special cashback offers. Cashback is available only to VIP customers and is subject to specific rules, which may include wagering requirements, minimum play levels, and time limits.

Details of the VIP programme, levels and conditions may be provided individually to eligible players and may be changed or removed at any time at our discretion.

12. Intellectual Property

All content on the Website, including but not limited to trademarks, logos, text, graphics, software, game titles, and images, is owned by us, our partners, or licensors. You receive a limited, non-transferable right to access and use the Website for personal entertainment only.

You must not copy, distribute, modify, reverse engineer, or use any part of the Website for any purpose other than your own personal use. Any unauthorised use of our intellectual property may result in legal action.

13. Privacy and Data Protection

We process your personal data in line with applicable data protection laws and our Privacy Policy. By using the Website and creating an account, you consent to such processing, which includes collecting, storing and using your data to:

  • Open and manage your account
  • Handle deposits, withdrawals and gameplay
  • Carry out KYC, AML and responsible gaming checks
  • Send important service and security notices
  • Provide marketing communications where allowed by law and your preferences

We may share your data with payment providers, game studios, verification agencies, regulators and other partners when necessary to provide our services or meet legal duties.

14. Suspension and Closure of Accounts

14.1 Your right to close the account

You may close your Gambiva account at any time by contacting support. Before closure, we will process remaining real-money balances subject to verification, limits, and bonus rules. Bonus funds that are not yet converted into withdrawable cash will be forfeited when the account is closed.

14.2 Our right to suspend or close accounts

We may suspend or close your account, or restrict your access, if we have a valid reason, including but not limited to:

  • Suspected breach of these Terms
  • Fraud, money laundering, chargebacks, or payment disputes
  • Use of VPN, proxy or location masking tools
  • Opening multiple accounts
  • Bonus hunting or bonus abuse
  • Provision of false or misleading information
  • Requests from law enforcement or regulatory authorities

We may hold funds while we investigate. If misconduct is confirmed, we may confiscate bonuses, cancel winnings, and in serious cases, retain balances subject to applicable laws and obligations.

15. Limits on Liability

Gambling involves risk. You may lose the money you stake. You are fully responsible for your decisions and actions on the Website.

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental or consequential losses, loss of profits, business or data arising from use of the Website.
  • Our total liability to you for any claim related to the Website or these Terms will not exceed the total amount of deposits you have made to your Account in the 90 days before the event giving rise to the claim.
  • We do not guarantee that the Website will be free from interruptions, delays, bugs or errors at all times.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be excluded under applicable law.

16. Complaints and Disputes

16.1 Internal complaint procedure

If you have a complaint about Gambiva, please contact us as soon as possible at [email protected] with:

  • Your full name
  • Your registered email address
  • Your account ID (if known)
  • A clear description of the issue, including dates and any relevant screenshots or transaction IDs

We aim to acknowledge your complaint promptly and to provide a clear response after we complete our review.

16.2 Dispute resolution

If, after our final response, you still disagree with the outcome, you may have the right to refer the matter to an independent dispute resolution body or regulator, where available under our licence conditions. Details may be provided in our complaint response or on request.

17. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in law, regulatory guidance, product features, or our business. Any material change will be published on the Website and, where required, we will notify you via email or on-site messages.

By continuing to use Gambiva after the updated Terms take effect, you accept the new version. If you do not agree with a change, you must stop using the Website and request closure of your account.

18. Governing Law and Jurisdiction

These Terms and any dispute arising from them are governed by the laws of Curaçao, without regard to conflicts of law principles. Subject to any mandatory local rights you may have, the courts of Curaçao shall have jurisdiction over any dispute between you and the Company relating to these Terms or the use of the Website.

19. Severability

If any provision of these Terms is found by a court or regulator to be invalid, illegal or unenforceable, that provision will be deemed removed or adjusted only to the minimum extent necessary. The remaining provisions will remain in full force and effect.

20. Entire Agreement

These Terms, together with any referenced policies such as the Privacy Policy and Bonus Terms, form the entire agreement between you and Gambiva regarding use of the Website. They replace any previous agreements, understandings or arrangements, whether oral or written, relating to the same subject.

21. Language

These Terms are drafted in English. If we provide translations in other languages, the English version shall prevail in case of any conflict or difference in interpretation.

22. Final Provisions

By registering an account or using any part of Gambiva, you confirm that you have read, understood and accepted these Terms and Conditions. You also confirm that all information you provide is true and correct and that you will inform us promptly of any changes.

We thank you for choosing Gambiva and wish you safe and responsible gaming.