Privacy Policy

Last updated: 18 March 2026

This Privacy Policy explains how Gambiva ("Gambiva", "we", "us", or "our") collects, uses, stores, shares, and protects your personal data when you visit our online casino and sportsbook, create an account, use our services, or contact us through our website in the United Kingdom.

By registering an account, logging in, placing wagers, claiming a bonus, using free spins, visiting our pages, or contacting our support team, you agree to this Privacy Policy and our data practices described here.

1. Who We Are and Scope of This Policy

Gambiva is an online casino and sports betting platform offering slot games, live casino, crash games, table games, bingo, keno, and sportsbook betting. Our services are browser-based and may be accessed on desktop and mobile devices without a native Android or iOS app.

This Privacy Policy applies to:

• Our website and any subpages under our domain in the United Kingdom
• Account registration, login, deposits, withdrawals, wagers, and bonus use
• Customer support by email and live chat
• Marketing communications where you have given consent or have a legitimate interest basis

This Privacy Policy does not apply to third-party websites or services you may access through external links or payment providers’ own portals.

2. Contact Details

If you have questions about this Privacy Policy, your personal data, or wish to exercise your privacy rights, you may contact us at:

• Email (general and privacy queries): [email protected]
• Support (account and gameplay issues): [email protected]
• Complaints (disputes and formal complaints): [email protected]

When you contact us, we may ask for information to confirm your identity before handling your request, in line with our security and responsible gaming duties.

3. Types of Data We Collect

3.1 Data You Provide to Us Directly

We collect data you share with us when you create an account, place bets, or speak with our support team, including:

• Full name
• Date of birth and confirmation you are at least 18 years old
• Residential address and country of residence
• Email address and telephone number
• Username and password
• Preferred currency (for example EUR, GBP, USD, CAD, AUD, BTC, XRP, USDT, DOG, LTC, TRX)
• Account preferences, such as marketing consent and communication settings
• Copies of documents for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, such as:

• Government-issued photo ID or passport
• Selfie with ID
• Recent bank statement or utility bill for address confirmation
• Proof of source of funds or photo of payment card
• Any additional document we reasonably require under law or licence duties

When you contact us by email or live chat, we also process the content of your messages and any attachments you send.

3.2 Data Collected Through Your Use of Our Services

When you use our casino or sportsbook, we collect usage data such as:

• Account activity: login times, logout times, session duration
• Game data: games played, stakes, wins, losses, bonus use, wagers placed, RTP behavior
• Betting history: casino bets, sports bets, cash-out and settlement details
• Bonus history: welcome bonus use, free spins, promo codes, weekly bonuses such as Munchie Monday, Gumdrop Wednesday, and Fizzy Friday, wagering status and completion
• Transaction data: deposits, withdrawals, wallet balances, bonuses credited and removed
• Responsible gaming actions: self-exclusion, deposit limits, session limits, reality checks

3.3 Payment and Transaction Data

We do not store full card data on our own systems. However, we receive and process data related to your payments, which may include:

• Payment method type (for example Visa, MasterCard, American Express, Crypto, Giropay, Sofort, bank transfer, e-wallet)
• Partial card details or tokenised data provided by payment processors
• Crypto wallet addresses used for deposits and withdrawals
• Transaction amounts, currencies, timestamps, and status
• Chargeback and dispute information

We process this data to prevent fraud, respect our "no third-party payment" rule, and comply with AML laws and licensing standards.

3.4 Technical and Device Data

To keep the platform secure and reliable, and to improve our services, we may collect technical data, including:

• IP address and approximate location based on IP
• Device type, operating system, browser type and version
• Screen resolution and language settings
• Log files, error logs, performance logs
• Referring URLs, visited pages, click paths, and session metadata

We also collect device and network information to block VPN and proxy use if this is forbidden in our terms and to enforce geo-restrictions for prohibited countries such as the USA, Netherlands, France, United Kingdom, Australia, Cyprus, Spain, Austria, Germany, and Sweden.

3.5 Cookies and Similar Technologies

We use cookies and similar technologies to support core functions of our website and to understand how players use our services.

Cookies used on our site may include:

• Strictly necessary cookies that allow you to log in, keep your session active, and perform secure actions (for example, deposits and withdrawals).
• Preference cookies that remember your language, currency, or lobby settings.
• Analytics cookies that help us see how visitors use the site so we can improve performance and stability.
• Marketing cookies that help us track the performance of campaigns and promotions, subject to your consent where required.

You can manage cookies through your browser settings. Disabling some cookies may affect login, games loading, or payment functions.

4. Legal Bases for Processing (UK and EU Standards)

Where data protection laws such as UK GDPR and EU GDPR apply, we rely on one or more of the following legal bases:

• Contract: To open and maintain your player account, process bets, pay winnings, provide bonuses, and deliver customer support.
• Legal obligation: To meet our duties for KYC, AML, responsible gaming, record-keeping, tax, and gambling regulations.
• Legitimate interests: To improve games, prevent fraud, secure our systems, manage disputes, and send service-related messages.
• Consent: For email marketing, certain types of cookies, and some optional features, where the law requires consent.

5. How We Use Your Personal Data

We use your personal data for clear and limited purposes, including:

5.1 Account Creation and Management

• Opening, verifying, and maintaining your Gambiva account
• Allowing you to log in securely and control your settings
• Tracking your activity across casino, live casino, and sports betting sections
• Applying currency preferences for deposits, wagers, and withdrawals

5.2 Provision of Casino and Sportsbook Services

• Processing deposits through approved payment methods in your own name
• Processing withdrawals within the usual time frame of up to 3 banking days once checks are complete
• Applying welcome bonuses, no deposit bonuses (if available), free spins, VIP cashback (where applicable), and other promotions under our rules
• Tracking wagering requirements, win caps, game restrictions, and maximum bet limits
• Settling bets and crediting winnings to your account

5.3 Compliance, Security, and Responsible Gaming

• Confirming your age and identity
• Performing AML and KYC checks when you make withdrawals, reach certain deposit thresholds (for example, lifetime deposits above €2,000), or trigger risk alerts
• Monitoring for suspicious activity, bonus abuse, multiple accounts, VPN or proxy use, and breach of gambling regulations
• Applying self-exclusion, account closure, or limits where you request them or where we must act to promote safer play
• Complying with requests from competent authorities, regulators, or law enforcement where legally required

5.4 Customer Support and Dispute Handling

• Responding to your queries, complaints, and feedback
• Reviewing account history, bets, and transactions in case of dispute
• Settling responsible gaming, bonus, or payment-related complaints

5.5 Marketing and Promotions

• Sending emails about new slots, live casino tables, sportsbook offers, promo codes, free spins, and welcome or reload bonuses, where allowed by law
• Providing personalised offers based on your activity, such as weekly bonuses Munchie Monday, Gumdrop Wednesday, and Fizzy Friday
• Running surveys, loyalty programs, and VIP offers, subject to your preferences

You may opt out of marketing emails at any time by using the unsubscribe link in each marketing email or by contacting support.

5.6 Analytics and Service Improvement

• Measuring how players use the casino, live casino, and sportsbook sections
• Testing performance across different devices and browsers
• Improving lobby design, cashier flows, PWA-style browser features, and game presentation
• Reviewing technical logs to fix errors, crashes, and payment issues

6. Cookies and Online Tracking

Cookies and tracking tools help us keep the platform safe and convenient. In addition to the uses in section 3.5, we may:

• Check that login attempts originate from the same region as your registered location
• Prevent automated bots or scripts from abusing bonuses or free spins
• Limit the number of times you see the same promotion message
• Monitor which game categories are popular to adjust our lobby

You can block or delete cookies using your browser’s privacy settings. Some features, such as login and game sessions, may not work correctly without certain cookies.

7. Sharing Your Data with Third Parties

We do not sell your personal data. We may share data with carefully chosen partners and service providers, only where this is justified for legal or operational reasons.

We may share data with the following categories of recipients:

• Payment processors and banks: To process deposits, withdrawals, chargebacks, and fraud checks.
• Game providers: Such as well-known companies that power our slot games, crash games, live casino tables, and sports betting platform, where necessary for game sessions and compliance logs.
• Identity and KYC service providers: To confirm your age, identity, address, and source of funds.
• Analytics and security providers: To support performance monitoring, security, and anti-fraud systems.
• Marketing platforms: To send promotional emails or SMS messages, only where legally permitted.
• Regulators, government bodies, law enforcement, or courts: Where we must share data under law, licence, court order, or to protect our legal rights.
• Professional advisers: Such as auditors, lawyers, or consultants, where necessary for audits, disputes, or business reports.

All service providers are bound by contractual obligations to keep your data secure and to use it only for the purposes we specify.

8. International Transfers

Your data may be stored and processed on servers located in different countries than your own. Some of these countries may not offer the same level of data protection as the United Kingdom or European Union.

Where required by law, we will put in place safeguards such as:

• Standard Contractual Clauses (SCCs) approved by relevant authorities
• Contractual duties requiring confidentiality and security
• Technical measures such as encryption and access controls

By using our services, you understand that your data may be transferred across borders subject to these safeguards and legal requirements.

9. Data Retention

We keep your personal data only for as long as needed for the purposes described in this Privacy Policy and as required by law or our licence terms.

Retention periods depend on the type of data and may include:

• Account data: Stored while your account is active and for a further period required by law after closure, often several years.
• Transaction and betting data: Kept for regulatory and accounting purposes for a defined number of years set by relevant laws.
• KYC and AML documents: Kept in line with AML rules, usually for several years after the end of your relationship with us.
• Marketing preferences: Retained so we respect your opt-out or consent status.
• Support communications and complaints: Stored for as long as reasonably needed to review history, defend legal claims, or meet regulatory expectations.

When data is no longer required, we will delete or anonymise it in a secure way.

10. Security of Your Data

We use technical and organisational measures to keep your personal data safe, including:

• Encryption during transfer of sensitive information
• Access controls and authentication measures for staff
• Segregation of systems for payment, gaming, and support operations
• Activity logs and internal audits on access to player data
• Secure storage of KYC documents and transaction records

While we take strong steps to protect your data, no system is fully risk-free. You also have a role in protecting your account:

• Keep your password secret and strong
• Do not share your login details with anyone
• Log out after every session, especially on shared devices
• Inform us quickly if you suspect unauthorised access to your account

11. Your Rights

Depending on your location and the laws that apply, you may have some or all of the following rights in relation to your personal data:

• Access: To request a copy of the personal data we hold about you.
• Rectification: To ask us to correct inaccurate or incomplete data.
• Erasure: To request deletion of your data where there is no legal reason to keep it. Certain records must be kept for regulatory or AML reasons.
• Restriction: To ask us to limit processing of your data in some situations.
• Portability: To ask for your data in a structured, commonly used, and machine-readable format, where processing is based on consent or contract and carried out by automated means.
• Objection: To object to processing based on our legitimate interests, including direct marketing.
• Withdraw consent: Where we rely on consent for specific processing, you may withdraw that consent at any time. This does not affect past processing done before withdrawal.

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before taking action. Some rights may be limited in situations where we have legal duties to retain or process data.

If you believe your data protection rights have been violated, you also have the right to complain to a data protection authority in your country of residence or where you believe the issue took place.

12. Responsible Gaming and Data Use

We use certain data to support safer gambling and responsible gaming. This may include:

• Monitoring your deposit and wagering patterns
• Reviewing session lengths and time of play
• Flagging signs of risky behaviour or potential problem gambling
• Offering tools such as deposit limits, session limits, cool-off periods, and self-exclusion
• Acting on self-exclusion requests received via [email protected] or other official channels

Your personal data is important in helping us apply these measures and report responsibly to regulators if required.

13. Data of Minors

Gambiva is strictly for adults aged 18 and over. We do not knowingly collect or process personal data of minors.

If we discover that an account holder is under 18:

• The account will be closed
• All activity will be voided as required by law or regulation
• Any personal data collected will be handled according to legal requirements, usually including deletion where appropriate

If you believe that a minor has provided personal data to us, please contact us immediately.

14. Third-Party Links and Services

Our website may contain links to third-party sites, services, or tools, such as payment gateways, verification services, game provider information pages, or review portals. These external sites run their own privacy and cookie policies. We do not control and are not responsible for how they handle your data.

We recommend you review those third-party privacy policies before submitting any personal data to them.

15. Automated Decision-Making and Profiling

We may use certain automated rules and basic profiling features to support:

• Fraud detection and prevention
• AML checks and risk scoring
• Bonus and promotion eligibility checks
• Detection of possible bonus abuse or multi-account activity
• Responsible gaming markers

These systems help us act quickly to protect our players and our platform. Where required by law, you may have the right to request human review of a decision that has been made solely by automated means and that produces legal or similar significant effects on you.

16. Marketing Preferences

We may send marketing messages about our casino games, live casino tables, sports betting events, bonuses, promo codes, no deposit offers, free spins, app or PWA features, and other promotions in line with your preferences and subject to legal requirements.

You can manage your marketing settings through:

• The unsubscribe link in promotional emails
• Account settings where available
• Contacting support or our privacy contact address

Even if you opt out of marketing, we may still send transactional or service messages relating to your account, such as password resets, KYC requests, or important updates to our terms and policies.

17. Data Accuracy and Your Responsibilities

You must provide accurate and up-to-date information when creating your account and supplying KYC documents. This is vital for age checks, payment handling, bonus eligibility, and withdrawals.

Please:

• Update your details if your address, email, or phone number changes
• Contact support promptly if any personal data in your account is incorrect
• Do not create accounts in other persons’ names, or use third-party payment methods

18. Changes to This Privacy Policy

We may change this Privacy Policy from time to time, for example to reflect changes in laws, regulatory guidance, new features, or updates in our business.

Where changes are significant, we will:

• Post the updated Privacy Policy on our website
• Update the "Last updated" date at the top of this page
• Inform you by email or site notification where required by law or where the change is material

Your continued use of our services after we publish updated terms means that you accept the revised Privacy Policy.

19. How to Contact Us About Privacy

If you have any questions, concerns, or requests about this Privacy Policy or our handling of your personal data, please contact us at:

• Primary privacy contact: [email protected]
• General support: [email protected]
• Complaints: [email protected]

We will review and respond to your request as soon as reasonably possible, taking into account our legal duties and the nature of your query.

20. Additional Information for Players in the United Kingdom

Due to our geo-restriction rules, registration from the United Kingdom may be blocked or limited under our terms. However, this Privacy Policy still explains how personal data is handled in relation to visits, support contacts, and any other interactions that may concern UK-based users.

Where UK data protection law applies, you have the rights listed above, and you may also contact the UK Information Commissioner’s Office (ICO) if you are unsatisfied with our response to your data protection queries.

21. Summary Table of Key Privacy Areas

For more information about our casino, live casino, and sportsbook services, please visit gambivaa.net.